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Terms & Conditions

Credit card and debit card transactions are processed securely, the card details are not visible to ICCM. Payment is also available by cheque or paypal. Following a successful purchase the customer will receive an acknowledgment email confirming that the transaction was successful & is being processed, the acknowledgement email does not constitute an acceptance of the order nor does it constitute a binding contract, a number of checks including but not limited to security, fraud, delivery options and stock levels will need to be carried out before an order is accepted and a contract to supply the product is entered into. The customer should ensure that they enter a correct email address during checkout. ICCM are not responsible for non receipt of any email sent due to computer system failure, spam filters, power failure or any other circumstance outside the control of ICCM. The acknowledgement email will include a unique order ID, the order ID should be quoted in any correspondence. All information, product specifications, images etc displayed on this web site are intended for guidance purposes only, prices displayed exclude VAT and delivery unless otherwise stated, VAT and delivery charges will be visible at checkout, the total cost will be visible prior to the customer completing the purchase. ICCM reserves the right to refuse delivery on any products, all products are offered on an invitation to treat basis. An order confirmation does not constitute a contract, it is merely an acknowledgement that your purchase request has been received. An online order will be deemed as accepted when the payment has cleared and the item has been dispatched at which stage a binding contract will have been entered into. All delivery times are estimations and are reliant on courier and postal services that are outside the control of ICCM. Items that are in stock will be dispatched on the same business day if ordered before 3.00pm, orders received after 3.00pm or out of hours will be dispatched the next business day, there may be a delay for items that are out of stock at the time of purchase but in any event these items will be delivered within 30 days of the purchase, items will be dispatched to the address provided by the customer during the transaction. All references to time are referring to business days (Monday to Friday excluding public, national and bank holidays). We reserve the right to change a given delivery time without the need for additional notice. Any changes in price occurring after the time of ordering will not affect an order that has already been accepted. If a pricing error has occurred, we reserve the right to offer you the item at the correct price or you may cancel the order. If for any reason you are dissatisfied with the service that you have received you may log a complaint by email to ICCM sales sales@iccm.ie or in writing. ICCM will make every effort to ensure your complaint is responded to and dealt with in a timely manner. Any warranty and guarantee mentioned in the product description refers to the manufacturer warranty or guarantee. If a problem occurs with a product which is covered by the manufacturers warranty or guarantee, the customer may contact ICCM or the manufacturer to avail of the warranty or guarantee service. ICCM will endeavour to do its best to facilitate a satisfactory conclusion for the customer. Consumers Sales: A consumer has the right to return any goods that are faulty, are not as described or are of unsatisfactory quality, the goods should be returned in their original packaging in the same condition as when the goods were dispatched, ICCM may offer a replacement or refund for the item. A consumer has the right to return goods within 7 days of the delivery date, the goods should be returned in their original packaging in the same condition as when the goods were originally dispatched, all seals should be intact and the goods are in a resaleable condition. Any refund due can be created as a credit on the customers account or a refund can be made to the payment format that was used during the purchase. Returns may be subject to a restocking fee. Products that are faulty MUST be returned within 7 days of receipt. When the goods are returned, including all manuals, accessories and original packaging and the fault has been verified, the product will be replaced. Consumer sales only - Unwanted software items returned for a refund will be accepted only if returned unopened within 14 days of delivery date. Please be aware that goods which are mistakenly returned as faulty will be subject to a €30 fee excluding any collection/delivery charges. If you need to return any goods, you should contact ICCM, you will then be sent by email an Returns Merchandise Authorization RMA number and delivery note, any goods returned without a valid Returns Merchandise Authorization (RMA) number will not be processed and will have to be collected from our office at the customers expense. Once a return has been authorized, the Returns (RMA) number is valid for 10 days. If the goods have not been returned within this period the returns authorization will expire without warning. Customers should ensure that any goods that are ordered are the correct items and match the specifications that the customer requires, part and model numbers are provided, it is the responsibility of the customer to ensure that the item fits the customers requirements before they place the order, commercial returns are accepted at the discretion of ICCM and may be subject to a restocking fee not less than 10% and not more than 50% of the purchase price of the item, commercial returns will only be accepted where the goods are in a resalable condition, packaging is in pristine condition and all seals are intact and in the same state as when the goods were delivered. Computer software where the seal is broken/opened including powering on a computer that contains software CAN NOT be returned. Goods that develop a fault within the warranty period but after 7 days from receipt are entitled to a repair under the warranty. Some manufacturers will require that the end user contact them directly regarding faulty products, and not the retailer, this information should be available in any warranty information booklet which came with the goods, if this is the case please contact ICCM and we will provide you with the manufacturer contact details. Please be aware that your statutory rights are not affected, if you are having difficulty contacting the manufacturer, ICCM will contact the manufacturer on your behalf please note - it can take several weeks for ICCM to process a warranty repair. If possible the customer should contact the manufacturer directly to avail of the service under the manufacturers warranty. The terms and conditions shall be governed by and construed in accordance with consumer laws of Ireland applicable therein in accordance with EU regulations.